LogMeIn
Reviews and Complaints
Not interested in hearing from customers
You are very well insulated - even when an existing customer is trying to add services. As a nonprofit we have decided to add a Zoom account, rather than an additional GotoMeeting User as you charge $190 for one other person to set-up meetings. I guess in the corporate world that works, but it stopped this small nonprofit in our tracks.
- Expensive for nonprofits
Preferred solution: Let the company propose a solution
Imvoice
Hi,
I am writing to you regarding Invoice No. 24206**** (please find below) which was sent on July 2, 2020, by LOG ME BILLING Center.
I bought this $192.00 USD plan for business purposes.
My accounting says that this invoice cannot be taken as a true one and I can not justify the expenses of this amount.
Please send ASAP the invoice that meets all the legal norms, with the legal address of your company.
Best regards,
Natalia
Plan Purchased
Jul 2, 2020
GoToMeeting Business
Quantity: 1
Jul 2, 2020 PDTJul 2, 2021 PDT
$192.00 USD
Charged to Visa 2674
($192.00) US
---------- Forwarded message ---------
De la: DLT;;;;;support_noreply@***.com>
Date: joi, 2 iul. 2020 la 13:55
Subject: Your Invoice for GoToMeeting
To:
Preferred solution: Let the company propose a solution
Clearwater, Florida
When your program was being used with Remo my computer died old age
I used Remo Photo Duplicate Remover it went into self mode and without choices after I clicked to install it scanned for duplicates then began to download on its own. No where do you want them etc.
They totally removed over 1000 photos. I uninstalled, contacted Remo and told them to refund. They wanted to remotely go through my PC using theirs, your LogMeIn and Team viewer. I could not get them to participate they would install part way and quit.
I tried for hours. When I quit I immediately got a letter as though your team had no idea what happened even though your men contacted me during the remote try with suggestions. I have since gotten many letters encouraging me to install again, activate it and use it. I keep explaining but your robot does not understand.
I never used your trial offer from 9/23/2020 I told you NO I don't want it. DO NOT take money for an extended subscription.
I told you to cancel You can not use yours or any others program when the computer has quit. It does not work and never will.
I never ordered LogMeIn the Remo people sent me the connection while I was tryinng to clean up the mess with their materials, I thought yours was the solution to my photo problem with them.
Alice Lyons,
User's recommendation: Do not ask questions and have robots listen and not know what the words mean.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogMeIn Account DEletion
I Want To Delete My LogMeIn Pro Account Here Is My Email To Delete My LogMeIn Pro Account
Email: noahdavi1331@***.com
Call me new number 281928****
I need to reset my password
Langhorne, Pennsylvania
Be careful when using through Norton Support
Norton support uses LogMeIn in order to connect with your computer for troubleshooting. I had gone through all reputable channels, so I know the Norton I was in contact with was legitimate.
When I downloaded and moved to connect through LogMeIn Rescue, my internet went down and a fuse was blown.
This is no joke.
Something happened when information was sent, as the socket the Verizon box is connected to blow and the fuse in my box flipped. That socket is now dead and I have to call an electrician to come look at it (spending 90$).
Scammers are using this falsely representing Geek Squad
Went to a website for Geek Squad and had a person stating that they were from the Geek Squad. The pop up for dialogue shows Geek Squad. They were able to get into my computer and try to scam me for money to fix supposedly I has been ***
- Anyone can use this product
Price increase
As others have noted, the price went up this year without notification. I tried to cancel the account and get some of the year-paid-in-advance money back, but since it was just outside the first 30 days, they refused.
When I called, the customer service rep said there was no supervisor available. BS.
They rip you off. Stay away!
- Ease of use
- Cost
Preferred solution: Price reduction
Logmein & GotomyPC steal your money on auto renew
Stay away !! They will offer you a reasonable price the 1st year if you agree to auto-renew.
The second year they double or triple the price and you have no recourse. They really are very bad people.
- Pricing auto-renew scheme
Preferred solution: Full refund
Huge price increase.
They raised my GOTOMYPC plans rate from $300.00 to $2,000.00 That says it all. Needles to say I canceled my service.
I was a customer for 13 years but that seems to not mean anything to them. I guess since LogMeIn took over GOTOMYPC everything has changed. It is unfortunate that companies like this just decide to become greedy and try to take advantage of their customers.
I will look to use Google remote desktop and Microsoft remote desktop which are both free and also look for any other services with much more competitive pricing. It seems that LOGMEIN is trying to get rid of their individual and small business customers who were loyal for years and helped build the company with our business.
Peter
Preferred solution: Just want them to know I am unhappy.
Yes sir every year the percentage they go up is ridiculous. I cancelled this year to.
If enough people cancel they will either lower their pricing or people will go somewhere else or not even bother with it anymore.
I can wait til Monday to get to the office. This was simply a convince that I don't feel is worth the $$$
Replying to
SCAM gotomypc
So, I spent 6 more hours trying to get my old account status back after the price for 3 computers went from 299/year to 1260/year. I was assured by Paul01s that they would work with me.
They did not. He says he cannot tell me what he received as he "keeps his word", but that he is "happy with the results".
I think this is beyond reproach. He is either 1. being paid off, or 2.
Lying, or 3. works for logmein.
Someone please investigate.
There are more than 1800 complaints about the price jack of over 400% in the past 6 months. They billed my closed credit card $1260.00 20 days ago, and I have still not gotten my money back.
- That i cannot get my old fee back
Preferred solution: Full refund
Long Time Customer bids farewell
Used Logmein for nearly a decade. I Excellent software to use for transferring files, checking progress of the security system, working with offsite computers. They have a decent product and it works well on a number of devices including apple ipads & phones, droid phone and desk tops running windows 7 and 10 as well as laptops and chrome books. When I easily had it working on the droid phone, I knew this software could handle most devices.
Initially, it was free software and it worked well. However, in the last 3 years they wanted to go from $49 per year to $99 and then to $349 this year. When I tried to negotiate they insisted this is the best price.
This was noticed because they charged my card. I did not authorize an automatic renewal. They demanded proof. So I put the charge into dispute and we resolved it with me dropping the software and uninstalling it.
Oh well, off to use another software. Good product and very strange business practices.
Bayport, Minnesota
Broke Written contract not to raise price with gotomypc
I have it in writing that my pricing was good as long as I was a GoToMyPC customer. LogMeIn bought GoToMyPC.
They are breaking all legal pricing agreements. Customer service no longer US based. Horrible company now. There are free options and competitors like remotepc that start at $6.00 a month not $130.00.
Stay away from this company. There are breaking all contracts.
Spent and hour on the phone and there best they could do was 40% off there heavily inflated rate of over $400.00 for only 2 computers. Which is still double then what I was paying and what I have in writing that my pricing will not go up.
I cannot recommend RemotePC either, pricing not bad and good discount for transferring from competitor, but interaction between devices is slow and delayed, and their response to support tickets is very slow, I have been waiting a week for responses.
Boston, Massachusetts
Stealing Small Businesses Money
after 7+ years and with out notice or consent started billing me at $369 per month, previous rate $160. The time and money lost due to this has been so far has been around $2000.
I had to dispute all of the charges and change my entire account number. I assume they are still trying to bill my company and will eventually send us to collections for non payment which will be another time and money consuming task. I have also had no luck in calling my Rep or emailing anyone at the Logmein company.
I am heading to the Better Business Bureau next and then to a lawyer later this month. Its just beyond me how a company can just take your money without asking and then you the customer has to prove that that they are not entitled.
Preferred solution: Just stop billing me!!!
Cold hearted company and overly expensive product
I have subscribed to logmein for several years to help my mother (in her 80's) with computer related issue since I live 800 miles away. I renewed my current subscription in Dec 2017.
My mother passed away in early Feb 2018. I asked for a pro-rated refund to cancel my subscription. They said no. I told them I was only using it to help by 87 year old mother and they should be able to see from my account data that I had not used the account during my new subscription period (because my mother was terminally ill and not using her computer.
My subscription was $249 which is outrageous for an individual user. They have incresed their fees every year since I subscribed when it was about $49.
Don't use this company's product. They are dishonest and uncaring.
- Refund policy and price of product
Preferred solution: pro-rated refund for 10 months
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Going through this now been with them 5 years 201* **** ***.00 2016. 650.00 increase 2017 ****.00 2018 ****. 1599.00 Someone else does my records didn’t know I called and asked only had lowest users 9 They said I have 25 user acct and always I don’t even have 25 employees never would of had this My screen shows I have only 9 users and I had 5 computers on and don’t use she argued with me that I did 25 users never Ridiculous what can be done No emails telling me of any increase ever Is there a consumer right on this It’s lies