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If you're into providing remote assistance, then use another software. LogMeIn has very poor support, they bill you and bind you into paying them, when issues arise they give you a run around.

When you want to cancel, they send you the terms that you cannot cancel. I've been speaking to Steven | Technical Support Rep who sends me one email in two days, and actually repeats the same thing i've been telling him for days. 1. This software isn't trusted by most Macs, and LogMeIn doesn't wants to put efforts into sorting it out, many less tech savvy users are afraid of running it when they see the prompts telling them that the software is downloaded from the internet, and isn't trusted.

2. Older Mac's aren't compatible with this software. 3. There timers sucks, when a less tech savvy users download the software and if the user has taken a while to run it, the support session expires and if you do not click the link within 5 minutes the link expires.

I decided not to use this software anymore, because i have to spend like 20-30 minutes to the user explaining what the software is, and then instructing further how to run it, and if it expires then i have to re-do the new links.

If the user mistakenly runs two instances of this ***, then the PC keeps rebooting. Don't buy this software.

Product or Service Mentioned: Logmein Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Full refund.

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