Sherronda Dnb

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Verified Reviewer
| map-marker Odessa, Florida

I was on hold for 35 minutes and no one answered the phone. I can’t get into log me in. I’m basically out of business and y’all won’t even answer the phone.

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Was on hold for 35 minutes. No one answered the phone.

I cant get in to log me in.

I cant log into my account on your website. Can somebody please call me 813-393-**** it sure would be nice.

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Khaleah Erd
map-marker Cimadolmo, Provincia Di Treviso

Cant delete account

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i want to delete my account let me do it the email doenst work the form doesnt work theres no options to just delete it thats kinda illegal

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Anonymous
map-marker Oklahoma City, Oklahoma

Cancelling prescription

Didnt work well, had a hard time logging on every time we were out of town. Customer support was not good either

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User's recommendation: Use splashtop

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Santiago De Cali, Departamento Del Valle Del Cauca

The worst customer service

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LogMeIn - The worst customer service
LogMeIn - The worst customer service - Image 2

I want cancel my subscription. The phone number in my country doesn't work.

Online support is not working either. I am writing from Colombia

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User's recommendation: do not buy any subscription

Vincent Q Zxe

Poor Customer Service

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Updated by user Mar 01, 2023

Speaking to sales and they are telling me my card is giving them an error. Just spoke to Amex and they tell me no charge attempts and that card is fine.

USELESS LOGMEIN GOTOASSIST staff unable to help. Extremely frustrated and have lost an entire work day.

Original review Mar 01, 2023

Replaced credit card which disabled my account. Called support and was referred to sales.

Website said sales was open 2am until 7pm eastern time. Sales phones says otherwise as recordings said sales was closed. Support told me I had to wail 48-72 hours for a call-back. We rely on this garbage product to provide remote support.

Waiting 3 days is not an option. Talking to billing now and problem still not resolved.

Dealing with this company is very frustrating. Use an alternate product.

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Loss:
$1000
Pros:
  • Until now fine
Cons:
  • Poor poor customer service & support

Preferred solution: Apology

User's recommendation: Stay away from LogMeIn GoToAssist as support and systems are horrible

petet t

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Vernon, Ohio

You never answered the phone

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nothing!

i want help with last pass snd nada zilch

no one to talk to at all i need to reset my master password and no one there is avail to help me

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User's recommendation: be patient

Anonymous
map-marker Matane, Quebec

ALL SET

Everything is all set I've got an answer from Log me in and my account is fixed now so you can stop sending me emails thank you

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Anonymous
map-marker Scarborough, Ontario

Support

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The support tech has me erase logmein then when the new version would not work with our PC said that they didn't have a compatible version. Thisleft my customers PC crippled.

I had to find a compatible version elsewhere and will have to make another trip to try and repair the problem

Your tech should have never asked me to erase the logmein before checking compatibility

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Mark W Mgh
map-marker Leavenworth, Kansas

Corrupted Data

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After setting up a Hamachi server for gaming, our computers experienced lost applications, reset folder attributes across our entire hard drives. Our computers were maliciously tampered with. We no longer trust Hamachi and will not use any product from this provider.

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User's recommendation: Find another product from a trustworthy vendor.

jenifer c Uhz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Angeles City, Central Luzon

Complaint due to account become limited

LogMeIn - Complaint due to account become limited

Hi. Good day.

This is report that our account in logmein central become limited since yesterday August 26 2022. Even though we have renewed the subscription last May 2022 the account has become limited. I already sent several complaints (email) to LogMeIn support but I did not receive any reply. Kindly take action on this because your service is very important to us.

This is the account email of our logmein account : ficobank.cctv@***.com. Thank you and hoping for your immediate response.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sicklerville, New Jersey

Illegally auth renewal

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I purchased LogMeIn Hamachi Standard services on 10/13/2012 for $19.00. I have been billed illegally starting on 10/13/2013 annually ending with 10/13/2021.

I have not used services with Log MeIN since 2012. The online statements found only online on the LogMeIN website states "This document, along with the Order Acknowledgement Email will verify your purchase of LogMeIn products and services." I have not received an Order Acknowledgment Email from LogMeIN since 2012, when the original purchase was made. The only other email I received from LogMein was on October 13, 2016 from Kate Williams stating "the transaction for your LogMeIN subscription payment has failed due to either insufficient funds or an expired credit card.

LogMeIN illegally found out my credit card's new expiration date, and continued to charge me for a service that I have been inactive on since 2012. LogMEIN did not send the proper email documentation of the order acknowledgment email since 2012

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User's recommendation: Stay AWAY

Gary K Xvc
map-marker Las Vegas, Nevada

Problems with Purchasing

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Tried to create an account, was told email would arrive to set up password ... never arrived.

Finally was able to create account, tried to pay ...

payment rejected

Called customer service, selected purchase hamachi, was connected to a representative ... that knows nothing about hamachi ...

needs to connect me with someone else

Holding ... holding ...

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Preferred solution: I would like to buy the product

Nancy H Jch

Not interested in hearing from customers

You are very well insulated - even when an existing customer is trying to add services. As a nonprofit we have decided to add a Zoom account, rather than an additional GotoMeeting User as you charge $190 for one other person to set-up meetings. I guess in the corporate world that works, but it stopped this small nonprofit in our tracks.

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Cons:
  • Expensive for nonprofits

Preferred solution: Let the company propose a solution

Natalia R Ftv

Imvoice

Hi,

I am writing to you regarding Invoice No. 24206**** (please find below) which was sent on July 2, 2020, by LOG ME BILLING Center.

I bought this $192.00 USD plan for business purposes.

My accounting says that this invoice cannot be taken as a true one and I can not justify the expenses of this amount.

Please send ASAP the invoice that meets all the legal norms, with the legal address of your company.

Best regards,

Natalia

Plan Purchased

Jul 2, 2020

GoToMeeting Business

Quantity: 1

Jul 2, 2020 PDTJul 2, 2021 PDT

$192.00 USD

Charged to Visa 2674

($192.00) US

---------- Forwarded message ---------

De la: DLT;;;;;support_noreply@***.com>

Date: joi, 2 iul. 2020 la 13:55

Subject: Your Invoice for GoToMeeting

To:

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Clearwater, Florida

When your program was being used with Remo my computer died old age

I used Remo Photo Duplicate Remover it went into self mode and without choices after I clicked to install it scanned for duplicates then began to download on its own. No where do you want them etc.

They totally removed over 1000 photos. I uninstalled, contacted Remo and told them to refund. They wanted to remotely go through my PC using theirs, your LogMeIn and Team viewer. I could not get them to participate they would install part way and quit.

I tried for hours. When I quit I immediately got a letter as though your team had no idea what happened even though your men contacted me during the remote try with suggestions. I have since gotten many letters encouraging me to install again, activate it and use it. I keep explaining but your robot does not understand.

I never used your trial offer from 9/23/2020 I told you NO I don't want it. DO NOT take money for an extended subscription.

I told you to cancel You can not use yours or any others program when the computer has quit. It does not work and never will.

I never ordered LogMeIn the Remo people sent me the connection while I was tryinng to clean up the mess with their materials, I thought yours was the solution to my photo problem with them.

Alice Lyons,

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User's recommendation: Do not ask questions and have robots listen and not know what the words mean.

Noah B Mys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LogMeIn Account DEletion

I Want To Delete My LogMeIn Pro Account Here Is My Email To Delete My LogMeIn Pro Account

Email: noahdavi1331@***.com

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About

Related Companies

LastPass

Summary

Logmein is an IT company that works with commercial customers from all over the world providing them with comprehensive solutions for remote control, systems management, file sharing, data backup, and business collaboration. The company also provides effective on-demand customer support of servers, personal computers, Macintosh computers and other connected digital devices, such as smartphones and Ipads. Established in 2003 and headquartered in The U.S.A, Europe, Australia and Asia Pacific, Logmein currently supports about 125 million devices, effectively maximizing connectivity, mobility, and business productivity of its clients. All its solutions are easy to try, and available from any web browser with an Internet connection.

LogMeIn reviews and complaints

LogMeIn is ranked 822 out of 7300 in Software category

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