LogMeIn
LogMeIn Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has 1.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technology, Ability to help a friend who does have a subscription, Ease of use.
Cons: Billing practices, Logmein subscribed me w a service i never authorized and billed, Cost.Recent recommendations regarding this business are as follows: "Use splashtop", "Stay away from LogMeIn GoToAssist as support and systems are horrible", "do not buy any subscription", "be patient", "Find another product from a trustworthy vendor.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has 1.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technology, Ability to help a friend who does have a subscription, Ease of use.
Cons: Billing practices, Logmein subscribed me w a service i never authorized and billed, Cost.Recent recommendations regarding this business are as follows: "Use splashtop", "Stay away from LogMeIn GoToAssist as support and systems are horrible", "do not buy any subscription", "be patient", "Find another product from a trustworthy vendor.".
Most users ask LogMeIn for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LogMeIn Reviews
"I was on hold for 35 minutes and no one answered the phone. I can’t get into log me in. I’m basically out of business and y’all won’t even answer the phone."
Was on hold for 35 minutes. No one answered the phone. I cant get in to log me in. I cant log into my account on your website. Can somebody please call me...
"Poor Customer Service"
Replaced credit card which disabled my account. Called support and was referred to sales. Website said sales was open 2am until 7pm eastern time. Sales phones...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odessa, Florida
I was on hold for 35 minutes and no one answered the phone. I can’t get into log me in. I’m basically out of business and y’all won’t even answer the phone.
Was on hold for 35 minutes. No one answered the phone.
I cant get in to log me in.
I cant log into my account on your website. Can somebody please call me 813-393-**** it sure would be nice.
Cimadolmo, Provincia Di Treviso
Cant delete account
i want to delete my account let me do it the email doenst work the form doesnt work theres no options to just delete it thats kinda illegal
Oklahoma City, Oklahoma
Cancelling prescription
Didnt work well, had a hard time logging on every time we were out of town. Customer support was not good either
User's recommendation: Use splashtop
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santiago De Cali, Departamento Del Valle Del Cauca
The worst customer service
I want cancel my subscription. The phone number in my country doesn't work.
Online support is not working either. I am writing from Colombia
User's recommendation: do not buy any subscription
Poor Customer Service
Speaking to sales and they are telling me my card is giving them an error. Just spoke to Amex and they tell me no charge attempts and that card is fine.
USELESS LOGMEIN GOTOASSIST staff unable to help. Extremely frustrated and have lost an entire work day.
Replaced credit card which disabled my account. Called support and was referred to sales.
Website said sales was open 2am until 7pm eastern time. Sales phones says otherwise as recordings said sales was closed. Support told me I had to wail 48-72 hours for a call-back. We rely on this garbage product to provide remote support.
Waiting 3 days is not an option. Talking to billing now and problem still not resolved.
Dealing with this company is very frustrating. Use an alternate product.
- Until now fine
- Poor poor customer service & support
Preferred solution: Apology
User's recommendation: Stay away from LogMeIn GoToAssist as support and systems are horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, Ohio
You never answered the phone
nothing!
i want help with last pass snd nada zilch
no one to talk to at all i need to reset my master password and no one there is avail to help me
User's recommendation: be patient
Matane, Quebec
ALL SET
Everything is all set I've got an answer from Log me in and my account is fixed now so you can stop sending me emails thank you
Scarborough, Ontario
Support
The support tech has me erase logmein then when the new version would not work with our PC said that they didn't have a compatible version. Thisleft my customers PC crippled.
I had to find a compatible version elsewhere and will have to make another trip to try and repair the problem
Your tech should have never asked me to erase the logmein before checking compatibility
Leavenworth, Kansas
Corrupted Data
After setting up a Hamachi server for gaming, our computers experienced lost applications, reset folder attributes across our entire hard drives. Our computers were maliciously tampered with. We no longer trust Hamachi and will not use any product from this provider.
User's recommendation: Find another product from a trustworthy vendor.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Angeles City, Central Luzon
Complaint due to account become limited
Hi. Good day.
This is report that our account in logmein central become limited since yesterday August 26 2022. Even though we have renewed the subscription last May 2022 the account has become limited. I already sent several complaints (email) to LogMeIn support but I did not receive any reply. Kindly take action on this because your service is very important to us.
This is the account email of our logmein account : ficobank.cctv@***.com. Thank you and hoping for your immediate response.
Preferred solution: Deliver product or service ordered
Sicklerville, New Jersey
Illegally auth renewal
I purchased LogMeIn Hamachi Standard services on 10/13/2012 for $19.00. I have been billed illegally starting on 10/13/2013 annually ending with 10/13/2021.
I have not used services with Log MeIN since 2012. The online statements found only online on the LogMeIN website states "This document, along with the Order Acknowledgement Email will verify your purchase of LogMeIn products and services." I have not received an Order Acknowledgment Email from LogMeIN since 2012, when the original purchase was made. The only other email I received from LogMein was on October 13, 2016 from Kate Williams stating "the transaction for your LogMeIN subscription payment has failed due to either insufficient funds or an expired credit card.
LogMeIN illegally found out my credit card's new expiration date, and continued to charge me for a service that I have been inactive on since 2012. LogMEIN did not send the proper email documentation of the order acknowledgment email since 2012
User's recommendation: Stay AWAY
Las Vegas, Nevada
Problems with Purchasing
Tried to create an account, was told email would arrive to set up password ... never arrived.
Finally was able to create account, tried to pay ...
payment rejected
Called customer service, selected purchase hamachi, was connected to a representative ... that knows nothing about hamachi ...
needs to connect me with someone else
Holding ... holding ...
Preferred solution: I would like to buy the product
Not interested in hearing from customers
You are very well insulated - even when an existing customer is trying to add services. As a nonprofit we have decided to add a Zoom account, rather than an additional GotoMeeting User as you charge $190 for one other person to set-up meetings. I guess in the corporate world that works, but it stopped this small nonprofit in our tracks.
- Expensive for nonprofits
Preferred solution: Let the company propose a solution
Imvoice
Hi,
I am writing to you regarding Invoice No. 24206**** (please find below) which was sent on July 2, 2020, by LOG ME BILLING Center.
I bought this $192.00 USD plan for business purposes.
My accounting says that this invoice cannot be taken as a true one and I can not justify the expenses of this amount.
Please send ASAP the invoice that meets all the legal norms, with the legal address of your company.
Best regards,
Natalia
Plan Purchased
Jul 2, 2020
GoToMeeting Business
Quantity: 1
Jul 2, 2020 PDTJul 2, 2021 PDT
$192.00 USD
Charged to Visa 2674
($192.00) US
---------- Forwarded message ---------
De la: DLT;;;;;support_noreply@***.com>
Date: joi, 2 iul. 2020 la 13:55
Subject: Your Invoice for GoToMeeting
To:
Preferred solution: Let the company propose a solution
Clearwater, Florida
When your program was being used with Remo my computer died old age
I used Remo Photo Duplicate Remover it went into self mode and without choices after I clicked to install it scanned for duplicates then began to download on its own. No where do you want them etc.
They totally removed over 1000 photos. I uninstalled, contacted Remo and told them to refund. They wanted to remotely go through my PC using theirs, your LogMeIn and Team viewer. I could not get them to participate they would install part way and quit.
I tried for hours. When I quit I immediately got a letter as though your team had no idea what happened even though your men contacted me during the remote try with suggestions. I have since gotten many letters encouraging me to install again, activate it and use it. I keep explaining but your robot does not understand.
I never used your trial offer from 9/23/2020 I told you NO I don't want it. DO NOT take money for an extended subscription.
I told you to cancel You can not use yours or any others program when the computer has quit. It does not work and never will.
I never ordered LogMeIn the Remo people sent me the connection while I was tryinng to clean up the mess with their materials, I thought yours was the solution to my photo problem with them.
Alice Lyons,
User's recommendation: Do not ask questions and have robots listen and not know what the words mean.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
LogMeIn Account DEletion
I Want To Delete My LogMeIn Pro Account Here Is My Email To Delete My LogMeIn Pro Account
Email: noahdavi1331@***.com
About
Logmein is an IT company that works with commercial customers from all over the world providing them with comprehensive solutions for remote control, systems management, file sharing, data backup, and business collaboration. The company also provides effective on-demand customer support of servers, personal computers, Macintosh computers and other connected digital devices, such as smartphones and Ipads. Established in 2003 and headquartered in The U.S.A, Europe, Australia and Asia Pacific, Logmein currently supports about 125 million devices, effectively maximizing connectivity, mobility, and business productivity of its clients. All its solutions are easy to try, and available from any web browser with an Internet connection.
LogMeIn is ranked 822 out of 7300 in Software category
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