LogMeIn
LogMeIn Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has a 1.4 star rating from 18 customer reviews and consumers are mostly dissatisfied, citing high prices and billing disputes and frequent requests for refunds.
Key Takeaways for Future Customers
- Expect mixed LogMeIn reviews with strong complaints about billing, auto-renew and subscription handling.
- Check refund and cancellation processes before purchasing membership or business subscriptions.
Negative Feedback / Risk Areas
- Repeated customer complaints about unauthorized charges, difficult cancellations and poor customer service.
- High price increases and trouble obtaining refunds or accurate invoices.
Positive Feedback
Users report good technology, ease of use and that support can solve access issues when reached, and some cases of satisfactory refunds once contacted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has a 1.4 star rating from 18 customer reviews and consumers are mostly dissatisfied, citing high prices and billing disputes and frequent requests for refunds.
Key Takeaways for Future Customers
- Expect mixed LogMeIn reviews with strong complaints about billing, auto-renew and subscription handling.
- Check refund and cancellation processes before purchasing membership or business subscriptions.
Negative Feedback / Risk Areas
- Repeated customer complaints about unauthorized charges, difficult cancellations and poor customer service.
- High price increases and trouble obtaining refunds or accurate invoices.
Positive Feedback
Users report good technology, ease of use and that support can solve access issues when reached, and some cases of satisfactory refunds once contacted.
Media from reviews
Lake Isabella, California
I couldn’t get logged me in to hook up to my computer.
Problem was solved great service. I was very happy with the gentleman that helped us. Thanks.I would recommend them to anyone.Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am unable to open my computer to remove this app
No not at all it has to do with my Microsoft account so you all good I'll contact Microsoft. And then please remove all my information if you wouldn't mind please thank you.
User's recommendation: I am out of familiar with your company to recommend your service
Oklahoma City, Oklahoma
Cant log into office
Subscription expired but I was unaware. Paid the renewal, tech remoted in and all is good! Very helpful and patient
User's recommendation: No complaints
Cancel service
- - The service was poor during renewal cancellation.
- - They won't stop the service at renewal.
- - Foreign rep was rude and hard to understand.
- - The company is shady.
Terrible customer service! Tried to cancel service on the day they were renewing and they would not stop the service.
Foreign customer service rep.
Very rude and I couldnt understand him. Shady company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was on hold for 35 minutes and no one answered the phone. I can’t get into log me in. I’m basically out of business and y’all won’t even answer the phone.
Was on hold for 35 minutes. No one answered the phone.
I cant get in to log me in.
I cant log into my account on your website. Can somebody please call me 813-393-**** it sure would be nice.
Cant delete account
i want to delete my account let me do it the email doenst work the form doesnt work theres no options to just delete it thats kinda illegal
Oklahoma City, Oklahoma
Cancelling prescription
Didnt work well, had a hard time logging on every time we were out of town. Customer support was not good either
User's recommendation: Use splashtop
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santiago De Cali, Departamento Del Valle Del Cauca
The worst customer service
I want cancel my subscription. The phone number in my country doesn't work.
Online support is not working either. I am writing from Colombia
User's recommendation: do not buy any subscription
Poor Customer Service
- - Replaced credit card disabled account, and support referred me to sales.
- - We rely on this product for remote support; awaiting 48-72 hour callback.
Speaking to sales and they are telling me my card is giving them an error. Just spoke to Amex and they tell me no charge attempts and that card is fine.
USELESS LOGMEIN GOTOASSIST staff unable to help. Extremely frustrated and have lost an entire work day.
Replaced credit card which disabled my account. Called support and was referred to sales.
Website said sales was open 2am until 7pm eastern time. Sales phones says otherwise as recordings said sales was closed. Support told me I had to wail 48-72 hours for a call-back. We rely on this garbage product to provide remote support.
Waiting 3 days is not an option. Talking to billing now and problem still not resolved.
Dealing with this company is very frustrating. Use an alternate product.
- Until now fine
- Poor poor customer service & support
Preferred solution: Apology
User's recommendation: Stay away from LogMeIn GoToAssist as support and systems are horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou never answered the phone
nothing!
i want help with last pass snd nada zilch
no one to talk to at all i need to reset my master password and no one there is avail to help me
User's recommendation: be patient
Matane, Quebec
ALL SET
Everything is all set I've got an answer from Log me in and my account is fixed now so you can stop sending me emails thank you
Scarborough, Ontario
Support
- - Tech asked me to erase LogMeIn before checking compatibility.
- - The new version is not compatible with our PC and there is no compatible version.
The support tech has me erase logmein then when the new version would not work with our PC said that they didn't have a compatible version. Thisleft my customers PC crippled.
I had to find a compatible version elsewhere and will have to make another trip to try and repair the problem
Your tech should have never asked me to erase the logmein before checking compatibility
Corrupted Data
- - After setting up a Hamachi gaming server, our computers lost apps, had folder attributes reset, and were tampered with; we distrust the provider.
After setting up a Hamachi server for gaming, our computers experienced lost applications, reset folder attributes across our entire hard drives. Our computers were maliciously tampered with. We no longer trust Hamachi and will not use any product from this provider.
User's recommendation: Find another product from a trustworthy vendor.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint due to account become limited
- - LogMeIn Central account limited since August 26, 2022.
- - Renewal occurred in May 2022.
- - No reply from support; account email ficobank.cctv@***.com.
Hi. Good day.
This is report that our account in logmein central become limited since yesterday August 26 2022. Even though we have renewed the subscription last May 2022 the account has become limited. I already sent several complaints (email) to LogMeIn support but I did not receive any reply. Kindly take action on this because your service is very important to us.
This is the account email of our logmein account : ficobank.cctv@***.com. Thank you and hoping for your immediate response.
Preferred solution: Deliver product or service ordered
Sicklerville, New Jersey
Illegally auth renewal
- - Purchased LogMeIn Hamachi Standard on 10/13/2012 for $19; not used since.
- - Billed annually 10/13/2013-10/13/2021.
- - No Order Acknowledgment since 2012.
I purchased LogMeIn Hamachi Standard services on 10/13/2012 for $19.00. I have been billed illegally starting on 10/13/2013 annually ending with 10/13/2021.
I have not used services with Log MeIN since 2012. The online statements found only online on the LogMeIN website states "This document, along with the Order Acknowledgement Email will verify your purchase of LogMeIn products and services." I have not received an Order Acknowledgment Email from LogMeIN since 2012, when the original purchase was made. The only other email I received from LogMein was on October 13, 2016 from Kate Williams stating "the transaction for your LogMeIN subscription payment has failed due to either insufficient funds or an expired credit card.
LogMeIN illegally found out my credit card's new expiration date, and continued to charge me for a service that I have been inactive on since 2012. LogMEIN did not send the proper email documentation of the order acknowledgment email since 2012
User's recommendation: Stay AWAY
Problems with Purchasing
Tried to create an account, was told email would arrive to set up password ... never arrived.
Finally was able to create account, tried to pay ...
payment rejected
Called customer service, selected purchase hamachi, was connected to a representative ... that knows nothing about hamachi ...
needs to connect me with someone else
Holding ... holding ...
Preferred solution: I would like to buy the product
About
Logmein is an IT company that works with commercial customers from all over the world providing them with comprehensive solutions for remote control, systems management, file sharing, data backup, and business collaboration. The company also provides effective on-demand customer support of servers, personal computers, Macintosh computers and other connected digital devices, such as smartphones and Ipads. Established in 2003 and headquartered in The U.S.A, Europe, Australia and Asia Pacific, Logmein currently supports about 125 million devices, effectively maximizing connectivity, mobility, and business productivity of its clients. All its solutions are easy to try, and available from any web browser with an Internet connection.
LogMeIn is ranked 919 out of 12913 in Software category
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